Janet B. Butler


This study examines the effectiveness of exit interviews as tools for reducing or predicting student loan delinquencies. Specifically, the article examines the relationship between delinquent payments in the first year of repayment and completion of the exit interview; identifies characteristics of borrowers most likely to complete interviews voluntarily; and investigates the relative effectiveness of exit interviews conducted in person compared to those completed through mailed documents. Results indicate that borrowers who do not complete exit interviews are significantly more likely to have delinquent payments than are those completing the interview process. Also, of the characteristics examined, academic level at the time the last loan is received and race are related to exit interview completion. The study also found that the type of exit interview conducted (whether in person or by mail) is not related to delinquency in the first year of repayment.